Mail and Telephone Services

In addition to mail services, post offices offer services pertaining to saving accounts and insurance matters. If you submit a change of residence form to a post office or an office of Japan Post Service Co., Ltd. when changing residences, mail addressed to your previous residence will be forwarded to your new address free of charge for one year from the day you submit a change of address form.

For service in English TEL 0570-046-111

(available 8:00-22:00 on Monday to Friday, 9:00-22:00 on Saturday, Sunday, and holidays)

 English website:   http://www.post.japanpost.jp/english/index.html(外部リンク)

Please contact NTT WEST by dialing 116 if you wish to establish a new residential telephone line with them. Costs associated with using a phone include initial costs of a 840 yen (tax included) contract fee, a 37,800 yen (tax included) subscription fee, the cost of installation and a telephone itself as well as monthly charges.

(Note) The Analog Lite Plan (Kanyu Denwa Lite Plan) is also available, and does not require a subscription fee. Please contact NTT WEST

(TEL 116) for more details.

TEL 0120-064337 Monday-Friday 9:00-17:00

(closed on Saturdays, Sundays, holidays, and from Dec. 29 to Jan. 3)
Services available in English, Chinese, Korean, Portuguese, and Spanish

・To install new services, or if you have moved, TEL 116  (only available in Japanese)
9:00-17:00 every day (except Dec. 29-Jan. 3)

・If phones are out of order, or for other repairs, TEL 113  (only available in Japanese)
24-hour reception (reception from 17:00 to 9:00 the following morning handled by voice recording)

・English website:  http://www.ntt-west.co.jp/index_e2.html(外部リンク)

* Please dial carefully.

Telephone numbers in Japan consist of three sets of numbers, including the area code, the local exchange number, and the subscriber’s number. Please dial the numbers in order for domestic calls. You can omit the area code and just dial the local exchange number and subscriber’s number if you are making a telephone call to a location within the same area code.

Public telephones accept coins and telephone cards. Green and grey public
telephones accept both coins and telephone cards. Both 10 yen and 100 yen coins can be used, however change from 100 yen coins will not be returned from the telephones. Telephone cards are available in amounts of 500 yen and  1,000 yen, with the latter providing  1,050 yen worth of time.
Telephone cards can be purchased at automatic vending machines, convenience stores, and other places.
International telephone calls can be made from public telephones labeled “International and Domestic Telephone Calls.”

When you return to your home country, move, etc., and your telephone line is no longer needed, it is necessary to cancel your contract. For more information please call 116.

For any other information regarding telephones, please refer to the list of contact telephone numbers .

NTT WEST
For new connections
Changing lines, etc.              Dial 116
9:00-17:00 every day (closed from Dec. 29 to Jan. 3)

To report damages  Dial 113
24 hour service (17:00-9:00 AM the following morning is handled by recorded message)

For telephone directory service            Dial 104 (charges apply)
24 hour service

To make a collect call                   Dial 106 (receiving party pays charges)
24 hour service

To send a telegram  Dial 115 (charges apply)
8:00-22:00 every day

To hear the time     Dial 117 (charges apply)
24 hour service

To hear the weather forecast  Dial 177 (charges apply)
24 hour service(above services available in Japanese only)

To express your opinion or make a request   Dial 0120-064337
(available in English, Chinese, Korean, Portuguese, and Spanish)from 9:00 to 17:00
Closed on Sat., Sun., holidays, and the year-end and New Year’s holidays from Dec. 29 - Jan. 3)

Please check the number and dial carefully.